Complaints Procedure
If something goes wrong with our website content, a workshop booking, or how we handle your personal data, we want to hear from you. This procedure follows good practice under UK consumer protection law.
Last updated: 15 May 2026
How to complain
Email talk@shiningpurificat.site with the subject line Complaint and include:
- your name and contact details;
- what happened and when;
- what you would like us to do to resolve the issue;
- any reference (for example, workshop date or message date).
Phone: +44 161 408 2874 (Mon–Fri, 9:00–17:30 UK time).
What we will do
- Acknowledgement: within 5 business days of receiving your complaint.
- Investigation: we review the facts and any records we hold (for example, booking emails).
- Response: we aim to provide a full written response within 15 business days. Complex cases may take longer; we will tell you if so.
- Outcome: where appropriate, we may offer a refund, apology, correction to website content, or other reasonable remedy.
Data protection complaints
If your complaint relates to privacy, see our Privacy Policy. You may also complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint.
Consumer advice
If you are a consumer in the UK and remain unhappy after our final response, you may seek free guidance from Citizens Advice. For paid workshop services, your statutory rights under the Consumer Rights Act 2015 still apply — see our Terms of Use.
We are not required to use an alternative dispute resolution (ADR) provider, but we will consider ADR where appropriate for unresolved consumer disputes.